100% Satisfaction Guarantee
You are important to us. To ensure you are completely satisfied with your purchase from Gifts and Keepsakes we offer a 100% Satisfaction Guarantee.
We will replace items if:
1. They arrive broken or damaged
2. The items are not as shown on the website
3. They do not arrive within 2 weeks of the items leaving our warehouse
We pack all our gifts and keepsakes with care and love but sometimes that is not enough. If any part of your order arrives broken or damaged please take a photo and email it to firstname.lastname@example.org with your order number and we will resend new items at no charge.
We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.
If you change your mind prior to the product order being completed and despatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email.
We use Australia Post for delivery of all orders being posted within Australia and International Air Mail for overseas deliveries. Should our delivery not reach you within two weeks of it leaving our warehouse we will resend your order.
NOTE: Goods that are ordered incorrectly will not be refunded. It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.