Delivery Options
Currently dispatching in 2-7 business days
As the majority of our gifts and keepsakes require personalisation we require time to allow our talented artists to create. Orders are currently leaving our Sydney Studio in 2-7 business days then allow 1-5 days for delivery depending on your location. If your order does not require personalisation we will endeavour to send it out within 2-3 business days.
If you need your items quickly, please select our Express Shipping option and your order will be shipped from our warehouse within 2-3 business days. We unfortunately cannot offer a next day dispatch option.
FREE Shipping over $150
Woo Hoo! Receive Free Standard Shipping Australia wide on orders over $150!
Unfortunately this offer doesn't include orders with bulky items and corporate orders, as these cost a fortune to ship and we just can't afford to absorb the cost of them, sorry :(
It isn't available on Express Service or International Deliveries either for the same reason.
Also FREE Shipping will not be available in conjunction with promotional offers as we have already given you a great discount.
And if you are lucky enough to live in some beautiful more remote location, we can't offer free shipping to you, although we expect you are familar with that and let's face it, it's worth paying shipping to live where your live :) We will contact you if your order is not eligible and ask you to pay for shipping. If for some reason you want to cancel your order, because you have to pay for shipping, we will happily refund your order.
Shipping Options
Australia-Wide Flat Rate Standard Delivery
We charge $12.95 flat rate for delivery of Standard items and $16.95 if your order includes an item which has a Bulky Goods Surcharge applied to it.*
Need it faster?
Left your shopping until the last minute and need it in a hurry? For a flat rate of $22.95* we will move your order to the head of the queue and use an Express Delivery service to deliver any where in Australia. For orders with heavy or bulky items the cost will be flat rate of $26.95* for Express Delivery. Your order will be personalised and dispatched from our warehouse within 48 hours (weekends excluded). Delivery time and delivery provider will vary depending on your location, as a guide metropolitan areas are likely to be the next business day however regional and country areas may take longer. Only available between October and December.
*Please note, a shipping surcharge maybe applicable for regional or remote areas for orders over 1kg. If a shipping surcharge is applicable we will contact you. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately.
FREE Pick up from our studio
Pick up from our Ingleburn (NSW) Studio is available during the year by appointment only. You will be notified by one of our friendly team members when your order is ready to collect, usually within 5-7 business days. We unfortunately cannot offer a next day pick-up option.
Our in-store pick up hours are:
January to September: Monday to Thursday, 9:00am to 4:00pm,
October to December: Monday to Friday, 8:00am to 5:00pm.
We are closed on public holidays. We will also be closed for the Christmas break between 22 December to 8 January. You can order online during this time, but no orders will be fulfilled until we are back.
International Delivery
We can send goods to any country that is within Australia Post’s International network. Our international orders are sent using Australia Post service at a flat fee of AUD$25.95 for orders that weigh under 1kg. If your order weighs over 1kg we will contact you if an additional payment is required for postage. If, due to the additional postage costs, you don’t want to proceed then we will refund your payment immediately. To view postage times for countries visit http://austpost.com.auapps/international-post-guide.html