Help with my order
You are important to us and we want to ensure you are completely satisfied with your purchase from Gifts and Keepsakes.
If your special gift or keepsake
• Arrives broken or damaged
• Is not as shown on the website
• Or doesn't arrive within 2 weeks of the items leaving our warehouse
We will replace it.
To provide us will all the information we need please send an email to firstname.lastname@example.org with the following information:
1. Your Order Number
2. A photo and description of the item that is damaged, broken or not as it appears on the website
All refunds must be approved before returning.